Helpdesk & Frequently Asked Questions
Booking & Payment Enquiries
How do I register for the conference?
How do I pay?
When should I pay for the conference?
What is the booking confirmation process?
What happens if I have to cancel?
Can I send a colleague in my place?
Can I share my place at the conference?
I have two discounts I would like to use to register; can I use both of them?
How do I find the brochure code?
What happens if the conference is cancelled?
I cannot make the date of the conference, can I still purchase the speaker presentations?
Enquiries About The Conference Day
What if I have special requirements?
How many attendees will be at the conference?
What happens if a speaker cannot attend?
What conference materials will be made available on the day?
When will I receive the conference materials?
Are all of the presentations available on the web?
Will I receive a copy of the delegate list?
General Enquiries
Who can I speak to for more information on each conference?
Will I receive any information from you in the post?
Will I receive emails from you?
How do I register for a press pass?
How can I give you my feedback?
Any other questions?
Booking & Payment Enquiries
How do I register for the conference?
There are 5 easy ways to register for the conference:
1. Online here
2. Phone +44 (0)20 3479 2299 (Please note that all calls are recorded for training and monitoring purposes)
3. Fax the booking form to + 44 (0) 207 117 1777
4. Post the booking for to Global Insight Conferences Ltd, 5-11 Lavington Street, London SE1 0NZ
5. Email Global Insight Conferences on bookings@businessresilienceconference.com
The easiest way to register is by using our secure online booking service with a credit or debit card. Alternatively, you can pay by bank transfer, cheque or you can ask to be invoiced. You can do all of these online here or by downloading the booking form at www.businessresilienceconference/brochure and posting it to Global Insight Conferences Ltd, 5-11 Lavington Street, London SE1 0NZ or in any of the ways listed above. Please note that all registrations are subject to a 3% booking fee.
If you do book offline (i.e. by sending the booking form by fax or post), please do quote your booking code, which can be found on your booking form. By booking onto the conference, you warrant that you are authorised by your organisation to commit to the booking and pay all agreed costs.
How do I pay?
Cards: We accept Visa, MasterCard, Maestro, Solo and American Express.
Cheques: These should be drawn on a UK bank account and made payable to: Global Insight Conferences Ltd and posted with the booking form to Global Insight Conference, 5-11 Lavington Street, London SE1 0NZ. Please state your reference and name on the reverse.
To make a bank transfer please call +44 (0)20 3479 2299 for details. Alternatively, please use the details on the booking form.
You can also ask to be invoiced. If your company uses Purchase Order Numbers, please include this on your booking form, otherwise this may delay your booking process. Please note that all registrations are subject to a 3% booking fee.
When should I pay for the conference?
Payment is due on registering for the conference or upon receipt of the invoice. If you have not paid for the event by the date of the conference, you will be asked to guarantee your payment with a credit card. Pre-payment is a requirement of entry and regrettably, you will not be allowed into the conference unless you have paid.
What is the booking confirmation process?
1. Placing your order: Payment is due on registering for the conference. Once you have registered for the event, you will receive your order confirmation and invoice within a few hours. If your company uses Purchase Order Numbers, please include this on your booking form, otherwise this may delay your order. A receipt of order email confirmation from us constitutes a legally binding contract and if after one working day you have not received your order confirmation, please call our Customer Services team on +44 (0)20 3479 2299 as there may be a problem with your booking.
2. Payment must now be received and cleared in full. Please see the relevant sections above for further information.
3. Final confirmation: Once we have received payment in full, you will be sent your delegate joining instructions.
Please note: Global Insight Conferences Ltd reserves the right to decline any booking. Payment must be made in full before the date of the conference. Please bring proof of payment with you. A credit card guarantee will be requested for delegates who do not have proof of payment.
What happens if I have to cancel?
If you are unable to attend the conference, you are welcome to send a substitute delegate instead. Simply notify Global Insight Conferences of the new name, job title and contact details at bookings@businessresilienceconference.com.
Cancellations received in writing at least 40 working days before the conference date will receive a full refund, minus an administration charge of £149 +VAT per ticket.
Cancellations received in writing on or after 40 working days before the conference date cannot be refunded and full payment is still due although a replacement delegate will always be welcome. This is due to the way in which we are charged by our suppliers as during this final month, most of the costs have already been incurred by the organisers.
Global Insight Conferences Ltd cannot reimburse any travel, accommodation or other expenses under any circumstances.
Can I send a colleague in my place?
We are happy to make a substitution for you at no extra charge. Please send the name, job title and full contact details for the person attending in your place. Please note, however, that substitutions made on the day of the conference itself are at the discretion of the organisers.
Two or more delegates may not ‘share’ a place at the conference. Please make separate bookings for each delegate.
I have two discounts I would like to use to register; can I use both of them?
No, we do not combine discounts but we will honour the best discount for you.
How do I find the brochure code?
Your brochure code can be found on the top right-hand corner of your booking form.
What happens if the conference is cancelled?
Global Insight Conferences Ltd will assume no liability in the event that this conference is cancelled, rescheduled, virtualised or postponed due to a fortuitous event, Act of God, unforeseen occurrence, a Force Majeure event, other major disruption or any other event that renders performance of this conference inadvisable, impracticable, illegal or impossible. For purposes of this clause a Force Majeure event shall include, but shall not be limited to: civil disorder; pandemics, endemics, disaster; an Act of God; war or apparent act of war; government restrictions and/or regulations; terrorism or apparent act of terrorism; disturbance and/ riots; strike, fire, curtailment, suspension and/or restriction on transportation facilities/means of transportation; or any other emergency. Global Insight Conferences Ltd reserves the right to alter the venue for the conference due to a Force Majeure event or other major disruption or if Global Insight Conferences Ltd, deems it necessary to do so. If Global Insight Conferences Ltd postpones an event, the fee will be credited towards the rescheduled date or another conference and all outstanding invoices must still be paid in full. If Global Insight Conferences Ltd cancels an event, the fee will be credited towards another industry-related event within the next 12 months. This credit will be available for up to 12 months from the original conference date. Refunds will not be available for postponements or cancellations or virtualisation and payment is still due. Global Insight Conferences Ltd cannot reimburse any travel, accommodation or other expenses under any circumstances. If you wish to cancel a ticket on an event that has been postponed, the cancellation terms outlined above still stand, but in relation to the original date.
I cannot make the date of the conference, can I still purchase the speaker presentations?
Yes, please call +44(0)20 3479 2299 or email info@businessresilienceconference.com to purchase these. The distribution of presentation materials is subject to the speakers’ permission and are usually made available one week after the conference date.
Enquiries About The Conference Day
What if I have special requirements?
If you have any particular requirements, disabilities, access, or any other needs we should be aware of, please do let us know when you register for the event. Alternatively, please email info@businessresilienceconference.com.
How many attendees will be at the conference?
This does vary, so please ask our customer service team.
What happens if a speaker cannot attend?
Conferences are organised many months in advance of the conference itself and as the date of the conference approaches, sometimes we may need to make substitutions, alterations or cancellations of the speakers and/or topics. This is due to speakers being unable to attend for personal or business reasons and whilst we make every effort to find a direct replacement, sometimes this is not possible within the timeframes we are given and in order to allow any replacement speaker to sufficiently prepare a quality presentation. Global Insight Conferences Ltd reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be regularly updated on the individual event sites.
What conference materials will be made available on the day?
On the day of the conference, you will receive a documentation pack with the updated agenda, delegate list and the speaker biographies, as well as sheets for your notes. The actual presentations will not be printed in the documentation pack as speakers often wish to update their presentations following questions and debates on the day itself and so will generally request that we publish the presentation after the conference. The presentations will be made available one week after the event from the password protected area of the conference website and will remain up there for six months. Please note that not all speakers provide us with a presentation and that not all speakers will give permission for their presentations to be distributed.
When will I receive the conference materials?
Your conference documentation pack will be given to you when you register on the day of the conference. The speaker presentations themselves will be made available to all attendees one week after the conference.
Are all of the presentations available on the web?
We ask all of our speakers for permission to publish their presentations on the password protected area of the website for you to download post-event. Not all of our speakers give us permission to do so, or indeed prepare written presentations. What we are legally permitted to publish online will be made available to you as soon as the speakers have released their updated versions. This tends to be within one week of the conference itself and your private password will allow you access to the site for you to download at your leisure.
Will I receive a copy of the delegate list?
For networking purposes, the delegate list will be released on the day of the conference.
General Enquiries
Who can I speak to for more information on each conference?
Please call our customers services team on +44 (0)20 3479 2299.
Will I receive any information from you in the post?
We will endeavour to keep you informed about upcoming conferences by sending you invitations in the post. If your contact details change, please email database@globalinsightconferences.com.
Will I receive emails from you?
If you have opted-in to e-mail communication with Global Insight Conferences Ltd you will receive related market information and advanced notification of related conferences.
How do I register for a press pass?
Due to privacy and confidentiality issues, press passes are not available at our conferences, except under exceptional circumstances. To enquire about any potential press pass, please email the marketing team on press@businessresilienceconference.com.
How can I give you my feedback?
We actively seek your feedback on your experience of the day. Our questionnaires are relatively comprehensive and do cover most aspects of the day. Alternatively, please do call our customer services team on +44(0)20 3479 2299 or email your feedback to them at info@businessresilienceconference.com
Any other questions?
Please do not hesitate to email our customer services team at info@businessresilienceconference.com who will respond to you promptly.